Product Returns

With BOSS, returns are free of charge and hassle free.  Here are some what ifs to explain the processes we have in place to help you.

It is important that you don’t post or carrier any office products back to us without obtaining our prior-approval as this will not only delay the process but may also result in you not receiving a credit that you may otherwise be entitled to.

Returns conditions.

1) Shortages must be reported within 24 hours of delivery. 

2)  Miss-picks must be reported within 24 hours of delivery. 

3)  Damages must be reported within 24 hours of delivery.  

4)  Requests to return no longer required items will be accepted up to 15 days from date of delivery 

Possible Reasons for missing items

1) The item might be arriving separately from your initial delivery.

2) The item might be out of stock so it will be on backorder.

3) The item may have an extended delivery date.

If none of the above applies then please inform us via telephone or email within 24 hours and we'll investigate and resolve for you.

What if I want to return a business machine?

Unfortunately BOSS is unable to re-sell business machines if the original box has been opened.  Therefore you can’t return a business machine if you have opened the box, unless of course it is damaged or faulty in which case you need to correspond directly with the manufacturer.

What if the business machine we supplied is faulty?

You will need to contact the manufacturer directly. Please check your warranty that was delivered with the machine for this information.  If in doubt please contact the customer service team who will be able to advise you. Please ensure that you have the make, model, serial number and purchase date to hand when calling either the customer services team or the manufacturer. The serial number can be located on either the bar code label on the side of your box or on the side of the machine.

All replacements are subject to the terms and conditions of the manufacturer's warranty.

Returns exceptions

Due to health & safety and hygiene reasons we're unable to take back any food or drink items, biscuits, coffee and water, etc. This list is not exhaustive. 

Office Furniture is manufactured to order and cannot be returned once ordered, except for instances of defectiveness.

This does not affect your consumer rights under the sale of goods act.